Refund policy

Which packs qualify

Each credit pack is considered separately. A paid pack shown as Waiting or Queued in your account qualifies if it has never activated and no credit from it has been used. Using one pack does not prevent you from requesting a refund for another qualifying waiting pack.

There is no additional request deadline under this policy while the pack remains unactivated and unused. An unused balance inside an active pack is not the same as an unused waiting pack.

• Eligible: a purchased, waiting pack that has never activated or been used.
• Not eligible under this voluntary policy: an active or previously activated pack, including a partly used pack, an exhausted pack, or a pack that expired after activation.
• No cash refund: free, promotional or test credit for which you paid nothing.

When a pack activates

Waiting packs do not expire while waiting. When you use an AI feature that needs credit, Linkuage activates the next waiting pack if there is no usable active pack. This can happen automatically when your previous pack is exhausted or has expired; a separate activation confirmation is not required. The activated pack’s validity period then begins.

Before continuing AI use, check your active and waiting packs in your AI Credit account. If you intend to request a refund, stop credit-consuming AI activity on all connected devices to avoid activating the pack. Sending an email does not automatically pause AI processing or freeze a pack.

Why activated packs are not refundable

Translation, read-aloud and other AI features use paid AI services. Those services cost Linkuage money as requests are processed, including work that may still be running. For this voluntary refund policy, activation is the cutoff—not whether you have spent every remaining credit. A pack can activate before its first AI request finishes.

Start small before choosing a larger pack: the minimum package is US$5. When purchasing is available, you can choose it from your AI Credit account to try Linkuage.

How much is refunded

For an eligible pack, we refund its actual purchase price after any discount—not the displayed AI Credit value. We do not deduct a Linkuage refund fee.

For example, if you paid $5 for a pack displaying $10 of AI Credit, the refundable purchase price is $5, not $10.

A qualifying refund cancels the entire pack and removes its credit from your account. This policy does not provide a cash-out or partial refund of the remaining balance of an activated pack.

How to request a refund

Email support@linkuage.com with the subject “Linkuage credit refund request.” Please include:

• The email address on your Linkuage account.
• The order or receipt number and the credit pack you want refunded.
• The purchase date and amount paid, if available.

Do not send your password, API keys or full payment-card details. We may ask you to verify account or purchase ownership. We will check the pack’s activation and usage records and tell you the outcome by email.

Approved refunds are returned through the payment provider to the original payment method. The provider handles any applicable tax adjustment. Processing and bank posting times vary; we will confirm when the refund has been initiated. If the original payment method cannot receive the refund, we will work with the payment provider on the available options.

Billing problems and your legal rights

If you were charged twice, charged incorrectly, did not receive what you purchased, or experienced a defective or misdescribed service, contact us even if the pack has activated. We will review the issue separately from the voluntary unused-pack policy.

Nothing in this policy excludes or limits refund, withdrawal or other consumer rights that cannot lawfully be excluded. Where applicable law requires a refund, that law takes priority over the restrictions above.

For purchases processed by Dodo Payments, its applicable buyer terms and refund or dispute decisions also apply. This policy does not limit any rights or remedies available through your payment provider. You can find the payment provider’s contact details on your receipt.